Refund Policy

Apple processes purchases made inside the iPhone app. Except where required by law, these purchases are final and non-refundable. To request a refund, visit reportaproblem.apple.com. Apple reviews requests under its Media Services Terms. We cannot issue an Apple refund directly.

To prevent future renewals, open Settings on your iPhone, tap your name, then Subscriptions, select Lissin, and cancel. Cancel at least 24 hours before renewal. You keep paid access until the end of the current billing period.

Web purchasing is not yet available. We intend to use Paddle as the merchant of record for web subscriptions, subject to approval and completion of the integration. The following applies only if you purchase through a Paddle checkout after launch; it does not change the rules for an existing Apple purchase.

Paddle purchases will be governed by Paddle's Buyer Terms and Refund Policy. Except where applicable law or those terms provide otherwise, transactions are non-refundable. Paddle may grant discretionary refunds, and statutory withdrawal and refund rights continue to apply. This policy does not guarantee a discretionary refund.

For a Paddle purchase, use the support link in your receipt or visit paddle.net to request a refund. To cancel future renewals, use the Manage subscription link in your Paddle confirmation email or request cancellation through paddle.net. Cancellation takes effect at the end of the current billing period. Buying through Paddle will not cancel an Apple subscription.

If a paid feature is unavailable, materially different from its description, or persistently fails, contact hi@lissin.com with your account email, purchase date, receipt or transaction reference, and a description of the problem. We will help resolve it or direct your refund request to the seller shown on your receipt.

Nothing here limits mandatory consumer rights, including rights for faulty or misdescribed services and any applicable statutory withdrawal rights. Cancelling renewal does not itself request a refund. Deleting the app or your Lissin account does not cancel a subscription with Apple or Paddle.